Within 24 hours after your order DynICT will make your VPS ready. In the case that not everything is clear with your order we will write you an email and time of delivery can be delayed.

By sending an email to isupport@dynict.com . Please make sure you mention the VM info in your support ticket which you received in the server delivery report after ordering your VPS.  You can also login to our helpdesk located on support.dynict.com.

Our technical team is available from Monday until Friday between 8:00 and 17:00, timezone UTC/GMT +1.

A server can be migrated but this is treated as an extra service which is not free. If you want to know the rates please contact us.

The VPS is not limited in amount of databases. Therefore you can host several customers on one VPS. On the other hand you must be aware that every database (customer) takes resources from your VPS (CPU/RAM/HD).

Please note that every database uses almost 6.000 open files on the VPS. Most other VPS provides limit the open files till 15K. DynICT doesn’t have that block installed (and is not planning to install it).

Not yet (planned for later in 2015), DynICT offers its VPS white labeled, with full root access.

DynICT is a VPS provider with added services of optimization and managed services. We do not offer a SAAS solution.

A restore of a back-up is not a free service.

A managed server includes 60 minutes of support per month.*
A full restore will take 1 hour by average. So you could state that in normal circumstances 1 full back-up restore per month is included in the managed service.
Managed servers have full image and individual file back-up.

An unmanaged server contains 15 minutes of support per month.*
A full restore will take 1 hour by average. The remaining 45 minutes for the restore will be invoiced separately.
An unmanaged server does not have individual file back-up. It has a full image back-up.

* The included support time per month is not cumulative. The unused amount of time is not transferred to the next month.

By default every VPS comes with 1 public IP address.
You can get extra IP addresses at a monthly price of 5€ .

DynICT installs Odoo out-of-the box and optimizes it for fast running on the data-center. We do this by optimizing the OS layer for the installed software. It is important to understand that DynICT doesn’t touch the code of the software itself. We always install out-of-the-box versions unless customization is requested (not free).  Our own customizations can be found on our web shop.

DynICT can help you with the customization on the VPS but this services is not free. If you want to know the rates please contact us.

DynICT can also provide help in customizing Odoo, contact us for our rates.

DynICT makes a daily backup (during the night and is scheduled in the time internal from 1 am to 5 am.

DynICT provides 2 types of discounts, a volume discount and a billing discount.

-A volume discount is already granted starting from 5 VPSes. Below you can find the discount table.

 
This discount is also applicable on other services like managed service, SSL certificates and domain names.

-A billing discount can be obtained for longer commitments. If the customer places an order for 1 year instead of 3 months, they will get a 10% discount on top. This discount is already granted for 1 ordered VPS.

-Combination of volume and billing discount.
Both discounts can be combined.

See below for the details between Unmanaged and Managed Services

Managed vs Unmanaged VPS

*Included support is during working days. Other support will be invoiced at our remote rate (€ 25 / hour) when applicable. In the case of pro-active support where the source of the issue is not linked with DynICT, they will inform you in advance on the expected costs.